Overview:
**Responsibilities**:
Responsibilities & Deliverables:
Your deliverables as Senior Support Engineer will include, but are not limited to, the following:
- Works closely with stakeholders to fix issues in a timely fashion
- Interacts with internal stakeholders to support product releases and/or resolve program problems
- Participates in platform design meetings and analyzes user needs to determine technical requirements
- Designs and develops high-quality scripts for automation and maintenance of the platform
- Follows the software development lifecycle process
- Logs technical support incidents, problems and requests into the system.
Monitors incidents assigned to the Administrator.
Provides succinct and pertinent updates to incidents indicating acted upon resolution and communication to user.
Participates in Problems and Knowledge initiatives and other process improvements.
- Collaborates with and supports the Live Operations, Infrastructure Engineering and Application Support teams during system design, development and implementation phases, providing advice for interfacing monitoring services with the Cryptographic key management platform
- Escalates performance issues, unresolvable incidents and service interruptions to both internal and external technical support.
Creates and updates incident records in the system's tracking system.
- Install, maintain, configure/reconfigure, and support hosted system instances, production and non-production
- Other duties and projects as assigned
Required Skills & Experience
Technical skills:
Azure Kubernetes Services
GitOps - FluxCD
OSS - development practices
GitHub
Helm Charts
YAMLs
Azure Cloud Platform
Docker - Containerization skills
NGNIX - Ingress
CI/CD & Version Management
Grafana/Prometheus
Akeyless Platform




Azure AD
BigFix Patch and Automation
Venafi Certificate Management
Soft Skills:
- Ability to support solutions to a variety of technical problems of moderate scope and complexity independently.
- Strong technical, analytical, and development skills
- Ability to work independently or within a team environment and handle multiple challenges simultaneously.
- Ability to effectively provide knowledge transfer to other members of the team.
- Excellent oral and written communication skills
- Able to build consensus, using team dynamics to achieve positive outcomes.
- Goal oriented and action focused.
- Experience working with integral delivery teams.
- Proven ability to deliver in a fast paced, complex technical environment.
Qualifications:
**Required Skills & Experience**:
**Technical skills**:
Azure Kubernetes Services
GitOps - FluxCD
OSS - development practices
GitHub
Helm Charts
YAMLs
Azure Cloud Platform
Docker - Containerization skills
NGNIX - Ingress
CI/CD & Version Management
Grafana/Prometheus
Akeyless Platform
Azure AD
BigFix Patch and Automation
Venafi Certificate Management
**Soft Skills**:
- Ability to support solutions to a variety of technical problems of moderate scope and complexity independently.
- Strong technical, analytical, and development skills
- Ability to work independently or within a team environment and handle multiple challenges simultaneously.
- Ability to effectively provide knowledge transfer to other members of the team.
- Excellent oral and written communication skills
- Able to build consensus, using team dynamics to achieve positive outcomes.
- Goal oriented and action focused.
- Experience working with global delivery teams.
- Proven ability to deliver in a fast paced, complex technical environment.

📌 Senior Cloud Support Engineer (Guadalajara)
🏢 Finastra USA
📍 Guadalajara