Involves the completion of administrative tasks and coordination relating to the front‑line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office‑based activities.

Lead or Senior Level Responsibilities

- Handle escalated or more complex issues
- Coordinate team activities or those of agency contract staff
- Support supervisor or manager activities
- Support the design, review and implementation of processes and procedure

General job description

- Under limited supervision performs the following activities
- Responsible for the movement of packages and documentation within FedEx facilities and/or customs/forwarders
- Maintains customs documentation well organized and properly filed
- Distributes relevant customs paperwork to appropriate FedEx departments, customs raters, and forwarders as required
- Receives customs releases and maintains adequate control as specified by customs regulations; scans all outgoing A.M. releases, ensuring proper packages are going out and improperly scanned and stickered packages (unreleased from customs)



are not sent; and prepares in‑bond transfers
- Performs sorting, baggage support at airport and station, and retrieves air freight from carriers as required
- Pulls copy of AWBS of overages to ensure adjustments
- May be required to perform other duties as assigned

Education

- High School degree/Equivalent
- Good English Skills

Experience

- Two (2) years of previous experience in international freight/cargo customs policies, procedures, rules, and laws preferred
- Knowledge of airport and customs clearance procedures preferred
- Forklift handling experience
- CRT experience preferred

Required Skills

- Ability to lift 70 lbs. (32 kgs) and to maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment
- Verifiable ability to capture data in different systems such as Office – Advanced Excel – and WMS / JDA / eGLS (25/35 WPM), data entry and / or general office skills
- Personable and good written and verbal communication skills
- Driver's license
- General office skills and computer literate

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📌 : Warehouse Agent II (Santiago de Querétaro)
🏢 Fedex Group
📍 Santiago de Querétaro