Location & Conditions

This is an on‑site position. Only candidates residing in Tijuana, Rosarito, or Tecate will be considered. Relocation expenses are not covered. A minimum B2 level of English is required.

Responsibilities

- Receive and process First Notice of Loss (FNOL) claims
- Verify policy information accurately
- Collect and document claim details in the client’s claims management system
- Initiate the claims process and provide confirmation to customers
- Handle inbound calls to answer inquiries and give status updates on open claims

Requirements

- English proficiency at B2 level or higher
- Professional CV in English
- Proficient computer skills (Microsoft Word, Excel, Outlook)
- Strong interpersonal and verbal communication skills focused on quality
- Ability to multitask, stay organized, and prioritize workload
- At least 1 year of call center experience
- Customer service experience (preferred / a plus)
- Full‑time availability
- Valid Mexican documents for employment eligibility

Benefits

- Life Insurance (New Benefit)
- Private health insurance for you and your family
- Additional paid days off
- Paid training (including bonus)




- Weekly pay and productivity bonuses
- Referral bonus, raffles with prizes and experiences (bonus up to $350 USD)
- Rewards and recognition program
- Game Room (includes ping pong, basketball mini hoops, mini hockey, arcade, massage chairs, video games, and more)
- Employee discounts on tuition with local universities
- Discounts with participating local businesses
- Competitive salary with professional growth opportunities
- Comprehensive training and ongoing development
- Collaborative and team‑oriented work environment
- Career advancement opportunities within the company
- Excellent location accessible via public transportation
- Savings fund and voluntary savings plan
- Legal benefits
- Paid vacations and vacation premium
- Health services institution (IMSS)
- Federal Housing Credit Program (INFONAVIT/FONACOT)
- Paid public holidays as established by Mexican labor law
- Annual bonus (Aguinaldo)
- Profit‑sharing program (PTU)
- Sunday premium pay (If applicable)
- Maternity and paternity leave

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📌 Representante de FNOL Lunes a Viernes (Tijuana)
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📍 Tijuana