The role is expected to carry out following function/activities as part of this job.

- Provides expert judgment and analysis for the design, development and implementation of desktop systems.
- Analyzes requirements to ensure the system meets performance needs.
- Maintains, repairs, and troubleshoots desktop hardware and software packages.
- Assists with desktop/laptop images including updates, patches and performance/process enhancements.
- Responsible for writing documentation to describe existing and new environments, technologies and enhancements.
- Assists with writing, testing, and installing packages for software upgrades/patches.
- Work with offshore teams

Experience/Skill requirements (including products knowledge)

- 3 years experience supporting Microsoft systems (Windows7, 8.1,10 &11) in IT Infrastructure function.
- Good background supporting MS 365 suite
- Must have knowledge of PC hardware architecture




- Must have knowledge of typical desktop applications, (i.e., virus scan, Bitlocker, etc.)
- Must have knowledge of SCCM and operations (Installing applications, patch management)
- Prior experience in Remote Desktop support
- A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
- Should have good understanding of Microsoft Acrive Directory, DHCP and DNS
- Should have good understanding of user profile management
- Good written and oral communication
- Proficient experience working with iOS operating systems, including updating, backup and reinstalling iOS operating systems and apps for iPhone & iPad devices.
- Desired knowledge deploying Intune and configuring corporate email, certificates and troubleshooting Mail & Calendar for iOS devices.

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📌 EUC Desktop support Analyst (Ciudad de México)
🏢 Infosys
📍 Ciudad de México