31 jul
|
Caliente
|
México
Caliente is seeking a dedicated professional to analyze agent interactions across multiple channels and develop agents to improve our Customer Service operation.
You will collaborate with Trainers, Shift Managers, and Floor Supports to craft development plans and monitor performance.
The role requires excellent English, strong communication skills, and a solid understanding of CS processes.
You will contribute to process improvements and ensure adherence to standards while delivering superior
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📌 Customer Service QA & Agent Performance Coach (México)
🏢 Caliente
📍 México