01 ago
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Fedex Group
|
México
01 ago
Fedex Group
México
Responsibilities
- Call Quality
- CC Tracking & Monitoring
- Close the Loop
- Knowledge Management Input
- Quality Assurance & Support
- Scheduling Adherence
- Trace Quality
- Traffic Management
- Transaction Auditing (e.g. Mystery Shopper)
- VOC
- Workforce Management
Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or change systems or processes as appropriate.
Skills
- Analytical Skills
- Planning & Organizing Skills
- Influencing & Persuasion Skills
- Problem Solving Skills
Qualifications
- Bachelors Degree or equivalent.
Language
Proficiency in English
Experience
1 year experience
📌 : Customer Care Solutions Specialist Associate (México)
🏢 Fedex Group
📍 México