**Who we are**
Scalepex is a dynamic services firm specializing in providing nearshore solutions for premium brands like Nike, Walgreens Virgin, Pepsi, and Toyota.
Our mission is to connect prominent market leaders with top-tier professionals from around the world, fostering collaboration, efficiency, and growth.
Take your portfolio to the next level by working with one of our fastest growing teams.
Join the Innovation Frontier at Scalepex!
**Role Overview**
**Key responsibilities**:
- Implement and enforce security protocols, manage user access, and educate users about cybersecurity best practices.
- Create and maintain user guides, technical documentation, and knowledge base articles to assist users with self-troubleshooting
**Requirements**:
**Required skills**:
- 2 - 4 years of experience in similar roles
- Advance English is a must




- Experience in It support roles for call center facilities is preferred.
- Strong understanding of computer hardware and software, operating systems (Windows, macOS), network fundamentals, basic scripting, and cloud technologies.
- Ability to analyze problems logically, identify patterns, and effectively diagnose technical issues.
- Excellent verbal and written communication to clearly explain technical concepts to non-technical users, provide timely updates, and effectively interact with clients.
- Ability to remain patient and professional when dealing with user frustrations, provide prompt assistance, and prioritize support requests.
**Benefits**
**What we offer**
- On-site scheme
- 100% Paid training period
- Per Law benefits
- Referral bonuses

📌 It Support Specialist - On Site (Santiago de Querétaro)
🏢 Scalepex
📍 Santiago de Querétaro