Job DescriptionPosition SummaryIntegral member of the Medical Information team who leverages therapeutic and product knowledge of Novartis products to optimize internal and external customer communications.
This position offers an opportunity to work on cross-functional teams to support Novartis products.Job ResponsibilitiesCreate and deliver timely responses to unsolicited medical information inquiries from HCPs in a multi-media environment and record interaction information according to Novartis and regulatory guidelines.Create and review Medical Response Documents (MRDs) for product portfolio.Collaborate with cross-functional teams including general MI colleagues and Medical Strategy Teams (MSTs) to define strategies and execute tactics.Develop and provide therapeutic area and product training to internal customers and partners (e.g., Medical Information, Compliance, Customer Interaction Center (CIC)).
Support in development and implementation processes for internal departments as they relate to daily MI activities.Participate in projects to optimize Medical Information services.Monitor, collect, and analyze metrics for MI activities.
Develop reports, identify actionable insights, and present findings within MI and to its partners.Assist in internal audit and external inspection preparedness ensuring compliance with all legal, regulatory,



and Novartis guidelines.Identify and champion best practices in MI.CompetenciesCommunicates EffectivelyManages ComplexityBalances StakeholdersAction Orientation (Takes initiative)Optimizes Work ProcessesDrives ResultsCollaboratesDecision Making (Making the right call)Demonstrating courage (Being authentic)Problem SolvingPosition RequirementsPhD, PharmD, MD, or equivalentThree or more years of experience in medical writing, medical information/drug information, and/or relevant clinical experienceAbility to acquire knowledge of various disease states and productsStrong verbal and written communication skillsStrong ability to negotiate, resolve conflicts, prioritize, organize, and lead through influence in a complex, matrix environmentProven literature analysis and evaluation skillsProficient in Microsoft Word, PowerPoint, and ExcelTechnologically savvyAbility to manage multiple projects within defined timelinesLocationAvailability to work and be available during US business hours (9:00 a.m. - 5:00 p.m. EST), schedule coordination in advance to ensure US Holiday coverage, and on call for critical matters, based on business needs.The preceding statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.Skills DesiredClinical ResearchClinical TrialsDetail-OrientedMedical WritingSafety
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📌 Medical Information Agent (México)
🏢 U014 (FCRS = US014) Novartis Pharmaceuticals
📍 México