**Essential Job Functions**:
- Monitor order queue for new orders and quickly and accurately resolve open inquiries to get orders processed
- Review and action Oracle sales orders for unorderable parts for hand off to Rapid Repair Center Customer Service Associate for order completion
- Create and upload serial card references for orders processed
- Support Diagnostic Report Generation Tool requests
- Perform purchase order follow up and supplier expediting support by requesting and entering acknowledgement and planned ship date information
- Create and modify purchase orders, set up new suppliers and customers and support purchasing activities for the Valve Condition Monitoring team Support Service Support Associates with quote requests for part prices and lead times, as needed**Education / Experience Required**:
- 3-4 years related experience in a customer service or material sourcing position required Related degree preferred (Business Systems, Operations,



etc.)**Knowledge / Skills / Abilities**:
- Strong interpersonal skills in order to effectively work in a team environment
- Good communication skills
- Demonstrated ability and desire to uphold a high-level of customer service standards
- Excellent time management proficiency
- Demonstrated attention to detail and regard for quality
- Able to work independently with general supervision
**Job Competencies:
Drives Results
Action Oriented
Customer Focus
Communicates Effectively
Optimizes Work Processes
**Supervisory Requirements**:
- None**Travel Requirements**:
Limited travel, as permitted and necessary.
No more than 5% of time.
**Work Environment / Conditions:
- Office environment**Physical Demands:
Normal standing, sitting, lifting, etc. in an office environment.

📌 Business System Support Specialist (Xico)
🏢 Emerson
📍 Xico