Description:

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Gordian Staffing, A New Way of HR

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

Our Client:

A Community Association Management Company that provides practical and results-driven solutions serving Georgia and South Carolina.

Activities:

We are looking for a CSR to be responsible for the following activities:

- Answer incoming phone calls, responding to emails, text messages, and online portal inquiries
- Assist with questions regarding account balances, payments, amenity access, clubhouse reservations, architectural requests, and general community information.
- Accurately document customer interactions, provide professional and courteous customer service, and recognize when issues should be escalated to management.
- Follow ups via email or message

Work Schedule:





Monday to Friday.

Regular: 7:30 to 16:00 CST MX

Daylight saving: 6:30 to 15:00 CST MX

This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day.

BENEFITS:

Competitive Salary (According to experience).
Law Benefits.
Remote Work and Equipment (Laptop, Monitor, and Headset).
Work Stability.
Major Medical Insurance.
Christmas bonus of 30 days (Aguinaldo).

After the first 3-month trial period, we add:

Minor Medical insurance.
Food vouchers (10% of the gross salary).
Restaurant tickets (2,034 MXN pesos).
Saving fund (8% of the gross salary).

Requirements:

- College Degree Preferred.
- Customer service, administrative, or call center experience
- Excellent verbal and written English communication skills.
- Ability to multitask, handling phone calls, emails, text messages, and online inquiries.

📌 Customer Service Representative - REMOTE (Guadalajara)
🏢 Gordian Staffing
📍 Guadalajara