About the Role

We are seeking a proactive and detailed Customer Service Advocate to join our team. In this role, you will act as a key extension of our clients' teams, managing critical operational workflows and ensuring seamless supply chain continuity. This position is adecuado for a professional who thrives in a fast-paced environment, excels at problem-solving, and is committed to delivering high-quality service while adapting to the unique processes of our diverse client portfolio.

Monthly Salary: $25,000 MXN - $30,000 MXN

Key Responsibilities

- Operational Workflow Management: Oversee the end-to-end lifecycle of client operations, ensuring consistent visibility, timely tracking, and strict adherence to service standards.
- Exception Management & Problem Resolution: Proactively identify process deviations and implement effective solutions to mitigate risks and resolve service disruptions.
- Data Integrity & Documentation: Maintain accurate records within client-specific systems (TMS/CRM), ensuring all administrative and technical documentation is verified, organized, and compliant.
- Stakeholder Liaison: Serve as a professional point of contact for our clients' partners, vendors, and end-customers, providing clear, efficient, and timely communication across various channels.
- Specialized Administrative Support: Manage complex inquiries regarding documentation, billing discrepancies,



and operational claims by coordinating with internal and external stakeholders to ensure swift resolution.
- Performance Reporting: Contribute to the generation of operational dashboards and performance metrics, providing the insights necessary for our clients to drive process optimization.

What We’re Looking For

Experience: Proven experience in logistics, supply chain operations, customer support, or administrative management.

Communication Skills: Strong interpersonal skills with the ability to manage professional relationships effectively. English fluency is required; bilingual (Spanish/English) is highly preferred. English B2 or higher.

Solution-Oriented Mindset: A results-driven approach with the ability to manage priorities, work under pressure, and meet tight deadlines.

Adaptability: A high degree of flexibility to quickly learn and adopt the tools, software, and specific workflows of different clients.

Attention to Detail: Meticulous work habits with a focus on accuracy and quality, especially when handling sensitive operational data.

Professional demeanor and the ability to represent our clients with excellence is required.

Job Type: Full-time

Pay: $25,000.00 - $30,000.00 per month

Experience:

- Customer Support: 1 year (Preferred)

Language:

- English (Required)

Location:

- Tijuana, B.C. (Required)

Work Location: Remote

📌 Customer Service Advocate (Tijuana)
🏢 AETERNUM
📍 Tijuana