We are seeking a highly technical Product Line Manager to lead the strategy, roadmap, and lifecycle management of our Observability Platform supporting retail commerce infrastructure including POS systems, self-checkout devices, store edge infrastructure, and cloud services.
This role sits at the intersection of platform engineering, telemetry, distributed systems, AI-driven observability, and product strategy.
**Key Responsibilities**
**Product Strategy & Vision**
- Define and evolve the product vision and strategy for the Observability Platform.
- Translate customer needs and operational challenges into scalable platform capabilities.
- Align the observability platform strategy with broader edge computing, cloud platform, and retail infrastructure initiatives.
**Product Line Ownership**
- Own the full product lifecycle including strategy, roadmap development, prioritization, release planning, and lifecycle management.
- Define the platform capability roadmap including telemetry collection, data processing, analytics, visualization, and automated response mechanisms.
- Manage product evolution across multiple technology layers.
- **Observability Platform Architecture**:
- Collaborate with engineering teams to define and evolve the architecture.




- Ensure the platform supports high-volume telemetry ingestion across large fleets of retail devices and systems.
**AI-Driven Observability & AIOps**
- Define product capabilities that enable AI-driven operational intelligence, including:
- anomaly detection across metrics, logs, and traces
- Intelligent alert correlation
- predictive failure detection
- root cause analysis automation
- capacity and performance forecasting
- operational behavior baselining
- Work with engineering and data teams to enable machine learning models that analyze telemetry data and generate proactive operational insights.
**Required Qualifications**
- Bachelor's degree in computer science, Software Engineering, or related technical field
- 7+ years of experience in product management, platform engineering, or technical product leadership
- 3+ years managing platform or infrastructure products
Strong experience with:
observability platforms
telemetry systems
distributed systems
cloud infrastructure
**AI & Data Analytics Competencies**
- anomaly detection for operational metrics
- predictive infrastructure monitoring
- machine learning applied to telemetry data
- operational data analytics
- AIOps platforms and concepts

📌 Technical Product Line Manager (Guadalajara)
🏢 Toshiba Global Commerce Solutions - External
📍 Guadalajara