This role is responsible for leading the design, implementation, support, and continuous improvement of the organization's IT infrastructure.
This role ensures high availability, performance, scalability, and security of enterprise systems while providing advanced technical expertise and operational leadership.
1 Infrastructure Monitoring & Maintenance (On-site & Remote)
2 Incident & Problem Management
Ensure infrastructure availability, reliability, and performance through proactive monitoring and capacity planning.
Respond to infrastructure incidents and service interruptions, troubleshoot hardware, software, network, and connectivity issues.
Perform root cause analysis (RCA) and implement corrective actions.
Also, escalate complex issues to vendors or higher support tiers when necessary.
Maintain incident records and update ticketing systems.
Manage and resolve high-impact incidents, perform root cause analysis (RCA), and implement preventive measures.
3 User & Application Support (Infrastructure Level)
4 User Account Administration
5 Network Support
Collaborate with architecture, security, development, and business teams on infrastructure initiatives.
Monitor network performance and bandwidth usage, troubleshoot LAN/WAN/VPN connectivity issues.
Support firewall rules, routing, and switching configurations.
Also, coordinate with network providers for outage resolution.
Participate in strategic planning,



technology evaluation, and infrastructure roadmap development.
6 Cloud & Virtualization Support
Manage virtual machines (provisioning, resizing, decommissioning), monitor cloud resources and optimize usage.
Also, support hybrid infrastructure environments.
Ensure proper backup and replication in cloud platforms.
7 Security & Compliance Support
Ensure compliance with security policies, regulatory requirements, and best practices.
Implement security patches and vulnerability remediation, monitor system logs and security alerts.
Also, Support audits and compliance requirements.
Manage endpoint protection and server hardening tasks.
8 Change & Configuration Management
Participate in change planning and execution.
Document system configurations and infrastructure diagrams.
Also, maintain asset inventory and configuration management database (CMDB).
9 IT Project Basic Coordination
Manage and support sporadic or short-term IT projects, including system upgrades, equipment rollouts, migrations, and process improvement initiatives, ensuring timely delivery and mínimal operational disruption.
10 Vendor & Hardware Support
Coordinate with hardware/software vendors for support cases.
Replace faulty hardware components.
Also, manage warranties and support contracts.
Pay: From $20,****** per month
Work Location: In person

📌 It Senior Operations Engineer (Ramos Arizpe)
🏢 Sanhua Automotive México
📍 Ramos Arizpe