**Location**: Guadalajara, Jalisco (Remote) **Schedule**: Friday - Tuesday, 8:00 AM - 5:00 PM CST **Compensation**: $35,000 MXN per month (Independent Contractor)
**About the Role**: We are a US-based jewelry company looking for a dedicated Customer Experience Specialist to join our team.
You will handle customer communications, sales inquiries, and order management.
This is a long-term, full-time position for a professional with excellent English and retail/e-commerce experience.
**Responsibilities**:
- **Video Consultations**: Conduct video calls with customers to discuss jewelry pieces and answer questions about sizing and materials.
- **Order Management**: Process orders, track shipments, and handle returns/exchanges using Shopify.
- **Sales Assistance**: Guide customers through their purchasing decisions to help drive sales.
**Requirements**:




- **Fluent English**: Must have native-level written and spoken English (C2).
- **Experience**: Previous experience in jewelry, fashion retail, or e-commerce customer support.
- **Tech Stack**: Familiarity with Shopify and common support tools (Gorgias, Google Meet, etc.) is preferred.
- **Home Office**: Must have a quiet, private workspace with high-speed internet (Fiber Optic preferred) suitable for video calls.
- **Schedule Availability**: Must be available to work weekends (Friday, Saturday, Sunday, Monday, Tuesday).
**To Apply**: Please submit your resume in English.
Pay: $35,****** per month
Work Location: Remote

📌 Customer Experience Specialist (Guadalajara)
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