Sobre AIT:
AIT Worldwide Logistics is a integral freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods.
For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine.
Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget.
With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.AIT Ofrece:
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).
Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D;, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement.
In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
Introducción:
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers.
Together, we champion the strength of our global teams.




And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment.
Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.
Find out what **our people deliver.
®** means when you come move the world with us!
Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Resumen:
The C**ustomer Account Manager - Intl level II** is responsible for day-to-day management of, and expanding, the client relationship.
In addition, the role will be responsible for customer service (24/7), KPI monitoring, tracking, routing, problem resolution, client reporting, vendor compliance, account profitability, and all other assigned projects as dictated by the needs of the client.
This role requires excellent organizational and communication skills while working in a high volume and fast paced environment.
The Customer Account Manager is the primary point of contact for a large revenue-producing and more complex customer base responsible for all steps in the logistics process for these customer(s), which may not be routine in nature.
**Responsabilidades**:




- Responsible for developing, leading, and managing key account(s).
Responsible for the outcome of assigned projects including KPI reporting, customer service, routing, problem resolution (including accounts receivable), vendor compliance and customer interaction.
- Adhere to all government and regulatory compliance standards with regards to AES, customs clearance, ITAR, screening of denied parties and dangerous goods regulations
- Review account budgets, pricing, quoting, and improving cost effectiveness.
- Analyze account data and provide predictions to management.
To include assistance of creation of MBR and QBR data to meet or exceed global sales and client expectations.
- Developing solutions that best address customer needs, coordinating with other departments and employees as needed, and working constantly with clients to ensure their needs are being met
- All other duties as neededCalificaciones:
- A team player who works well with others - being respectful to our teammates is a Core Value
- A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
- Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
- Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
**Other Skills We Hope to See**:
- Minimum basic qualifications: High school degree or GED required
- Associates degree or higher preferred
- 7-10 years previous Freight Forwarding experience
- Proficint in MS Word, Excel, CargoWise experience preferred, but not required
- Ability to multi-t

📌 Customer Account Manager-Intl Level Ii (Ciudad Juárez)
🏢 AIT Worldwide Logistics
📍 Ciudad Juárez