Summary
**Position Summary**:
The Spa Supervisor assists in overseeing the daily operations of the spa to ensure a luxurious, seamless, and rejuvenating experience for all guests.
This role includes supervising the spa team, ensuring service excellence, maintaining cleanliness and ambiance, and supporting administrative tasks.
The Spa Supervisor acts as a key point of contact between therapists, reception staff, and spa leadership.
**Key Responsibilities**:
- Assist in the daily supervision and coordination of spa operations, including treatments, reception, locker rooms, and retail areas.
- Ensure guests receive outstanding service from arrival to departure, aligned with brand standards.
- Monitor appointment scheduling, therapist assignments, and service flow to optimize productivity and guest satisfaction.
- Support the recruitment, training, coaching, and scheduling of spa team members.
- Conduct regular walkthroughs to ensure cleanliness, safety, and readiness of all spa areas.
- Resolve guest complaints or concerns professionally and promptly.




- Assist with inventory management of spa products, towels, amenities, and retail stock.
- Ensure all team members comply with health and safety regulations and hygiene protocols.
- Support marketing efforts and promotions in collaboration with the Spa Manager.
- Act as Manager on Duty in the absence of the Spa Manager.
**Qualifications**:
**Qualifications**:
- Minimum 2 years of experience in spa or wellness operations, with at least 1 year in a supervisory or lead role.
- Background in hospitality, wellness, or beauty industry preferred.
- Strong organizational and customer service skills.
- Excellent interpersonal and communication abilities.
- Knowledge of spa software systems (e.g., Book4Time, Zenoti, or similar).
- Certification in massage therapy, esthetics, or wellness (optional but advantageous).
- Fluent in English; additional languages are a plus.

📌 Spa Supervisor (Baja California Sur)
🏢 Park Hyatt Los Cabos Hotel & Residences
📍 Baja California Sur