OverviewDue to COVID-19, we are currently offering TEMPORARY remote positions and you must be available to come to work in our office when the project requires it.Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.ResponsibilitiesPlayer Support communicates with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).




RequirementsStrong written and verbal communication skills in English.Strong written and verbal communication skills in Portuguese.Ability to multi-task.Ability to easily adapt in a constant evolution environmentExcellent customer service skillsAbility to actively listen to instructions and execute tasks communicated.Full-time availabilityHigh School Diploma preferred but not required.Living in Mexico City or Estado de Mexico.BenefitsSalary: $18,****** gross (before taxes)Law Benefits.2 days off.Career path.After 3 monthsMedical expenses insurance.Saving funds.Grocery tickets ($1,200)Privacy and data protection: By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice.
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📌 Videogames Customer Service (Xico)
🏢 Keyword Studios
📍 Xico