Work Mode: Onsite_
**Location: On Site** - Juarez, Actual Leon, MX
**Opportunity**
Under the general direction of Senior Manager of Quality Engineering for Faucets/Metals/Vikrell (FMV), the Faucets NPD Sr Quality Manager's main objective is to successfully support New Product Development (NPD) within the primary scope of the Faucets business.
Specifically, ensuring KBDP deliverables that could impact customer or brand perception of our products are properly executed.
This means as voice of the customer to ensure we do not launch products that replicate known field issues.
This position will heavily interact with the other key positions in FMV Quality (e.g. Faucet Quality Engineer and Reliability Engineer) and using their input on known customer issues, he/she will create a system to drive customer feedback into the Engineering Standards to prevent replication of issues in future development.
The intent is to create a process, not a one-time event.
With so many requirements out of date, early KBDP efforts will need to start in D0/D1 to identify gaps in the requirements and make sure they are incorporated into the project scopes.
The manager's goals are both warranty reduction and improved customer feedback metrics.
Specific Responsibilities
1. Support Faucets Business as voice of customer in the New Product Development (NPD) process.
This could include: correctly identifying Critical to Quality Characteristics, assessing and developing appropriate process controls, assessing manufacturability (with emphasis on issues that could impact quality and/or yield), review of qualification and verification test plans and results (which will include engaging reliability engineer), developing a system for ongoing review/updates of Engineering Standards for completeness (which will include engaging reliability engineer), establishing additional inspection and/or test plans, etc
2. As needed identify, lead, coach, facilitate,



and/or participate in quality and cost improvement projects (in Faucets and/or other product lines with FMV) to support strategic objectives.
This includes project planning, day-to-day project management, data analysis, and reporting.
3. Drive and facilitate all aspects of quality within New Product Develop teams.
Evaluate strategy and product/process changes and make recommendations to the Senior Manager FMV Quality Engineering, Operations Management, Engineering Management and/or the Director of FMV Quality.
4. As needed, analyze product field failure products and data for root cause identification and elimination to continuously drive voice of customer into the development process.
5. As/if needed, support of KQMS activities and initiatives.
6. As needed, train and coach other associates in Quality improvement methodologies.
7. As needed, coordinate product containment activities, warranty data and produc
**Skills/Requirements**
- Bachelor of Science Degree in an Engineering or scientific discipline, previous experience in quality engineering, manufacturing systems or processes related technologies.
- Past results include successful technical leadership on high financial impact projects and/or programs.
- Excellent problem solving and project management, good oral and written communication skills, and strong computer skills are required.
- Advanced certification in Six Sigma, Shainin, or other advanced problem-solving methodology is desired.
Recognition by ASQ as a Certified Quality Engineer (CQE), Certified Reliability Engineer (CRE), or Certified Quality Manager (CQM) is also desirable.
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**
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**About Us

📌 Faucets Npd Sr Quality Manager (Ciudad Juárez)
🏢 Kohler
📍 Ciudad Juárez