In this role, you will have an impact in the following ways:
- Supports colleagues to strengthen customer relationships.
- Works with sales staff, customers, and potential customers to resolve technical or engineering issues affecting the sale, installation, and use of company products.
- Proposes changes to products and services that reduce costs and increase sales.
- Trains sales staff in technical development.
- Evaluates products and solutions based on customer requirements.
- Participates in all technical aspects of sales.
- Prepares operation manuals, reference materials, or training materials for customers and salespeople.
- Uses Six Sigma certification to improve operating costs and product reliability and durability for customers.
- Guides and trains less experienced technical support specialists.
- Accompanies and follows up on key accounts.
- Leads teams with external customers.
- Provides technical support on products.
- Leads projects.
To succeed in this position, you will need the following:
- Technical Support Knowledge of Cummins products.
- Proficiency in Office Suite (Microsoft Excel, PowerPoint, Word, PowerBI).
- Knowledge of Salesforce.




- Intermediate - Advanced Conversational English.
**Qualifications**
**Considerations**
- Internal Areas: Sales, Engineering, Warranties, Distributor Support, Spare Parts, DFSE.
- External Areas: OEM dealer network, OEM Sales/Service, End-user customers.
**Responsibilities**
- We are a company dedicated to promoting diversity in the workplace, we provide equal employment opportunities regardless of race, gender, disability, national origin, age, religion or sexual orientation_
**Skills**
- Leadership.
- Analytical Reasoning.
- Conflict Management.
- Effective Communication.
- Decision Making.
- Relationship Management.
- Drive for Results.
- Action-Oriented.
- Values Differences.
**Education**
- Bachelor's degree in Industrial, Manufacturing, or Mechanical Engineering.
**Experience**
- Minimum 3 years of experience related to customer support.
**Job** Marketing
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Exempt - Experienced
**ReqID** *******
**Relocation Package** No

📌 Technical Support Engineer - Senior (San Luis Potosí)
🏢 Cummins
📍 San Luis Potosí