Support Team Lead: Coach, Escalate & Optimize (Xico)

Support Team Lead: Coach, Escalate & Optimize (Xico)

31 jul
|
Scale Ai
|
Xico

31 jul

Scale Ai

Xico

Scale AI is hiring a Support Team Manager in Mexico City to lead a team of Support Specialists (Tier 1-3) and drive performance, quality, and customer experience.
You will coach, guide, and develop agents, manage escalations, and partner with leaders to implement improvements that enhance CSAT and SLA adherence.The role emphasizes hands-on management, proactive communication, and accountability in a fast-paced environment.
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📌 Support Team Lead: Coach, Escalate & Optimize (Xico)
🏢 Scale Ai
📍 Xico

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