Descripción y detalle de las actividades
We are currently seeking a **Sales Support Specialist**who will manage the relationship between sales personnel and internal departments to drive sales and customer loyalty.
The role is responsible for providing the best possible service when handling billing inquiries, service requests, suggestions, and complaints, all while adhering to SOX, ISO, and PCI requirements.
Responsibilities are specialized within the Customer Support/Operations function.
**Required Knowledge, Skills & Abilities**:
- Associate's degree.
- 2-3 years of customer service or equivalent experience.
- Demonstrated knowledge and skills developed through formal training or considerable work experience.
- Proficient in problem-solving through root cause identification, procedure assessment, and decision-making.
- Strong critical thinking and analysis skills, particularly in addressing gaps that impact customer and employee experiences.
- Effective time management and organizational skills.
- Ability to make decisions independently and work under pressure.
- Comfortable working with all organizational levels.
- Ability to multitask, meet deadlines, and manage projects from start to finish.
- Excellent attention to detail in a fast-paced, changing environment.
- Skilled at mentoring and developing others.
- Drives customer loyalty through account management, problem resolution, and professional communication.
- Experienced in managing high-visibility, cross-functional projects.
- Understands when problem-solving is necessary and takes responsibility for implementing solutions.
Experiência y requisitos
**Essential Duties and Responsibilities**:
- Demonstrates expertise in diverse work processes and activities through on-the-job training and prior experience.
- Mentors and supports less experienced team members, facilitating ongoing development and training.
- Functions as a systems expert,



escalating concerns, troubleshooting issues, and providing guidance to colleagues.
- Proficient in using Google Tools, Microsoft Tools, Salesforce, and SAP.
- Ensures proper material recommendations to comply with ROHS, REACH, OSHA, and ANSI requirements.
- Collaborates closely with internal and external customers to deliver timely and accurate product solutions and quotations.
- Quickly and accurately assesses customer issues, identifying resources and tools to provide effective solutions with mínimal customer effort.
- Conducts root cause analysis and evaluates the organizational impact before recommending or implementing processes and systems.
- Troubleshoots complex issues by collaborating with key departments and providing daily updates to customers and stakeholders via professional communication.
- Works with leadership to implement changes to processes or procedures based on troubleshooting or root cause analysis results.
- Contributes to process improvements and initiatives aimed at delivering a best-in-class customer experience and driving cost savings.
- Manages project ownership from start to finish, including consultations with customers or sales personnel, quotation creation, and cross-functional collaboration for complete customer satisfaction.
- Acts as a liaison between Customer Operations and sales teams, ensuring all internal processes are followed.
- Experience driving team performance using established metrics.
- Experience working with SAP.
Beneficios
- Beneficios de acuerdo a la LFT
- Seguro de vida
- Fondo de ahorro
- Seguro de gastos médicos
- Bonos anuales
- Transporte
- Comedor
- Servicios medicos en planta
**Número de vacantes** 2
**Área** Ventas/Comercial
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Estudios** Carrera con título competente
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p.
viajar** No

📌 Sales Support Specialist (Tijuana)
🏢 Brady Mexico S. De R. L. De C. V
📍 Tijuana