: Be part of a global technology leader’s team, supporting one of the most recognized brands in the world. This is your opportunity to build a career in a fast-paced, innovative, and customer-focused environment, where your voice truly makes a difference.

We’re looking for problem-solvers, communicators, and customer champions who are ready to grow and make an impact.

What You’ll Do͏ ͏͏As a Customer / Technical Support Specialist, you will:

Deliver exceptional customer service to clients via phone, chat, or other channels

Resolve technical and non-technical issues efficiently and professionally

Troubleshoot services such as mobile, internet, or network-related concerns

Guide customers step-by-step through solutions in a clear and friendly manner

Document interactions accurately in internal systems

Identify customers’ needs and offer the best solutions or upselling opportunities (when applicable)

What We’re Looking For͏͏͏ Must-have:

Advanced English proficiency (B2+/C1)

Previous experience in Customer Service, Tech Support, or Call Center

Strong communication and problem-solving skills

Ability to multitask and work under pressure

Basic technical understanding (internet, mobile devices, troubleshooting)

Nice-to-have:

Experience with telecom accounts

Sales or upselling experience (this is not a sales position)

Familiarity with CRM tools

Nice-to-have Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

Undertake product trainings to stay current with product features, changes and updates





Enroll in product specific and any other trainings per client requirements/recommendations

Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

Update job knowledge by participating in self learning opportunities and maintaining personal networks

T͏ype of work and what we offer͏͏ Type of work:

100% On-site in Guadalajara – be part of a vibrant, collaborative team environment

Weekday schedule only (Monday to Friday!)

Operational window from 6:00 AM to 8:00 PM

Perfect for professionals looking for stability, routine, and growth in a general project.

What we offer

Competitive salary

Life insurance

Major medical insurance

Dental and vision plan

30 days Christmas Bonus

Food Vouchers

2 PTO days per year

Career growth opportunities within a global organization

Continuous training and upskilling programs

Collaborative and inclusive work culture

If you’re passionate about helping people and want to grow in a technology-driven environment, we’d love to hear from you!

Apply now and take the next step in your career.

Mandatory Skills: Customer Service .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 Customer Service Representative (Guadalajara)
🏢 Wipro
📍 Guadalajara