Sidel is looking for a FSE Planner , who will be in charge of scheduling the intervention for our Field Service Engineers. High skills on people, time and conflict management are required. Spanish, French or Italian are a plus. Able to give feedback and create development plans.

Your Mission

- Ensure an occupation rate according to KPI, manage vacations, time off and layover;

- Responsible for FSE occupation at the assigned territory;

- Ensure technicians start the mission with all needed materials and documents for the work assigned;

- Ensure consolidation of workload and the planning of required resources for new equipment and service;

- Ensure the planning of Project Support/Integral resources for complex deals and critical operations;

- When necessary align or reroute appropriate technicians to accommodate customer emergencies;

- Identify missing skill global to sustain operations according to the business plan





- Responsible for workload forecast for new equipment and service in conjunction with Sales and Service

- Ensure feedback to his Manager for process & quality improvement opportunities, risks on availability, critical cases

- Consolidate and provide the resources/skill needs to FSE managers, give feedback about FSEs performance and competence development

- If applicable, ensure the central 3PE planning, highlight gaps, drive corrective plans

- Own and drive the update of the on planning Sidel tools, such as FSM

Your Profile

- English

- Leadership

- Organized

- Conflict management

- Reporting

- Drive for results

- Decision making

Contract Type

Permanent

Country

MEXICO

Location

Guadalajara

📌 Field Service Engineer Planner (Guadalajara)
🏢 Sidel
📍 Guadalajara