Job Responsibilities:

✓ Manage customer service delivery

- Handle customer complaints and issues to ensure timely resolution.
- Carry out project-based service delivery and operation maintenance according to business requirements.
- Monitor service performance indicators and propose improvement plans.

✓ Maintain and manage customer relationships, and create service value

- Develop customer plans and objectives, and build strong relationships with key accounts.
- Collect customer needs and issues, coordinate resources to fulfill them, and improve customer satisfaction.
- Promote service marketing products and ensure the achievement of business targets.

✓ Coordinate cross-functional collaboration

- Establish a communication mechanism with the sales team, share business information, and jointly promote business development.
- Establish working mechanisms within the service team to ensure timely closure of customer issues and needs.




- Build cooperative relationships with channels and mobilize channel resources in a timely manner to complete service activities.

✓ Data analysis and reporting

- Establish and improve customer profiles, analyze customer data, and identify opportunities and risks.
- Regularly report customer service status and improvement plans to upper-level departments.
- Conduct competitor or market research as required to ensure service competitiveness.

Competency Requirements:

1. Product knowledge: Relevant professional background; able to master related product knowledge and service skills after training.

2. Business insight: Understand market dynamics and customer workflows; able to establish connections with customers.

3. Service marketing: Familiar with service marketing methods and able to promote effectively to support customer purchasing.

4. Communication and coordination: Able to communicate effectively with internal and external teams and coordinate necessary resources to complete work.

📌 KA PMLS Monterrey (México)
🏢 Mindray Medical
📍 México