Responsibilities

- Coordinate and manage international ocean import and export shipments.

- Provide excellent customer service by maintaining close communication with customers regarding the status of their shipments.

- Maintain frequent communication with overseas offices and international agents to ensure smooth shipment coordination.

- Request and monitor shipment status with shipping lines, warehouses, and logistics partners.

- Coordinate with customs brokers to support customs clearance processes.

- Review, process, and manage shipping documentation related to ocean freight operations.

- Update shipment milestones, including ETA, ETD, ATA, and ATD, within CargoWise.

- Prepare cost estimations and issue customer invoices through CargoWise.

- Process, upload, and approve supplier invoices using the corresponding internal systems.

- Follow up with suppliers to obtain pending invoices and supporting documentation.

- Perform required ocean freight transmissions through Validacarga.

- Maintain accurate shipment files and operational records.





- Ensure compliance with internal procedures and customer requirements.

- Build strong relationships with customers, carriers, customs brokers, suppliers, and international partners.

- Identify operational issues and provide timely solutions to ensure service excellence.

Requirements

- Minimum 2 years of experience in Ocean Freight Operations within a Freight Forwarder environment.

- Experience handling ocean import and/or export shipments.

- Knowledge of international logistics and freight forwarding operations.

- Experience coordinating with shipping lines, customs brokers, warehouses, and overseas agents.

- Experience using CargoWise or similar freight forwarding software.

- Strong customer service and communication skills.

- Excellent organizational skills and attention to detail.

- Ability to manage multiple shipments simultaneously in a fast-paced environment.

- Intermediate to advanced English (written and spoken).

📌 Operations Executive – Sea Cargo, Import & Export (Heroica Puebla de Zaragoza)
🏢 Jobtailor
📍 Heroica Puebla de Zaragoza