Responsibilities

- Facilitate issue identification and analysis
- Investigate and resolve technical issues
- Track request resolution
- Provide technical training
- Build relationships with customers
- Test products and software
- Develop and share knowledge
- Adhere to assigned work schedules, including timely start of shift, breaks, and end‑of‑day expectations
- Maintain full engagement during working hours, ensuring timely response and completion of all assigned customer interactions

This role requires a high level of commitment to customer service standards, operational discipline, and adherence to time and attendance expectations. These requirements are essential to ensuring team performance and customer satisfaction.

Requirements

- Customer service experience
- Fluent English communication skills
- Demonstrated reliability, including consistent attendance, punctuality, and adherence to work schedules

Desired Qualities

- Experience in the industry is preferred
- Good interpersonal and verbal & written communication skills
- Strong continuous improvement mindset and leadership impact




- Experience with Salesforce.com and SharePoint
- Demonstrated experience with Knowledge Management & Call Center Management
- Good administration skills
- Strong sense of accountability and ownership, with consistent follow‑through on assigned responsibilities
- Ability to work in a structured, performance‑driven environment, maintaining high levels of productivity, availability, and adherence to operational standards

Benefits

- Benefits that go beyond Mexican labor law, ensuring your well‑being and peace of mind
- A collaborative and inclusive work environment where your contributions are valued
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects
- Access to cutting‑edge tools, resources, and a supportive team to help you excel
- The chance to work with a general, innovative company shaping the future in its industry

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📌 Sr Technical Support Associate (San Luis Potosí)
🏢 SBG
📍 San Luis Potosí