The S&OP; Manager is responsible for leading the end-to-end Sales & Operations Planning process, ensuring alignment between commercial strategy, demand forecasting, supply capabilities, and financial targets.

This role requires a strong balance between analytical rigor and brand sensitivity ensuring product availability, optimized inventory levels, and service excellence without compromising exclusivity or brand positioning.

The role acts as a strategic business partner to Commercial, Marketing, Finance, and Operations teams.

Key Responsibilities

Lead the S&OP; Process

- Design, implement, and continuously improve the monthly S&OP; cycle.
- Facilitate cross-functional meetings (Demand Review, Supply Review, Pre-S&OP;, Executive S&OP;).
- Ensure alignment between sales forecasts, supply constraints, and financial objectives.
- Present consolidated scenarios and risks to leadership.

Demand Planning & Forecasting
- Own the demand planning process across all channels (Retail, Wholesale, E-commerce).
- Develop statistical and judgmental forecasts incorporating:
- Historical sales data
- Market trends
- Product launches
- Promotional calendars
- Collaborate closely with Marketing and Commercial teams to integrate new product introductions and limited editions
- Monitor forecast accuracy (MAPE, BIAS) and implement corrective actions.

Supply & Inventory Management
- Partner with Supply teams and distribution centers to ensure optimal product allocation.
- Balance service level targets with inventory optimization.
- Manage stock allocation strategies
- Prevent stock-outs on hero SKUs while controlling overstock and obsolescence risk.





Financial Alignment
- Ensure the demand plan aligns with financial budgets and latest estimates.
- Provide volume and revenue projections to Finance.
- Lead scenario planning to mitigate risks (supply disruption, over-demand, underperformance).
- Support margin optimization through stock strategy.

Performance & KPI Management
- Track and report:
- Forecast Accuracy
- Fill Rate / Service Level
- Inventory Turns
- Days of Inventory on Hand (DOH)
- Obsolescence & Write-offs
- Identify gaps and implement continuous improvement initiatives.

Product Lifecycle & Launch Management
- Coordinate forecasting and supply planning for new product launches and limited collections.
- Manage end-of-life planning to minimize excess inventory.
- Work closely with global brand teams to ensure local execution aligns with general strategy.

Systems & Process Optimization
- Ensure data integrity across ERP and reporting systems.
- Develop dashboards for executive visibility.

What are we looking for?

- Bachelor’s degree in supply chain, Engineering, Business Administration, or related field.
- 5–8+ years of experience in S&OP;, Demand Planning, or Supply Chain roles.
- Experience in luxury, fashion, beauty, or premium consumer goods is highly preferred.
- Strong analytical skills with advanced Excel and planning systems expertise.
- Proven ability to lead cross-functional processes.
- Financial acumen and strong business orientation.
- Excellent communication and stakeholder management skills.
- High attention to detail with strategic thinking capability.
- Fluent Spanish and English are required; French is a plus.

📌 S&OP Manager (Ciudad de México)
🏢 CHANEL
📍 Ciudad de México