Job Description

Scope of Position

To further develop the Air & Ocean productivity by closing business for both imports and exports, while contributing to profitability, keeping up with the marker conditions and adhering to the company policies and procedures.

Key Deliverables

- Proactively monitor the following key metrics to achieve the expected results:
- Operational Effectiveness
- Local origin and destination charges updated per quarter.
- CHQ/RFQ respond within 24 hours of due date.

General job responsibilities:

- Exemplify and Teach Our Culture, Mission and Goals.
- Follow the 10 Critical Success Factor.
- Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.
- Timely completion of 52-hour trainings per year (4.33 per month) and required trainings associated to the role.
- Own your self-development. Prepare, follow-up and execute on your personal development goals.
- Correct utilization of company’s resources.
- Timely escalation of issues to supervisor, manager or other subject matter expert such as compliance, accounting, etc.

Job responsibilities:

- Understand Expeditor’s general procedures and quality expectations (District Excellence).
- Understand the Air & Ocean pricing process per Expeditors’ Operational Performance Standards (OPS) and always be in the lookout for better practices to improve operational performance, efficiency and productivity.
- Understand and make sure Customer expectations are complied properly with Customer SOPs.
- Manage, maintain and respond to all quote requests via centralized pricing mailbox using the Quoting tool.
- Respond to quote inquires within 2 hours,



and 100% quotes competed/presented within 24 hours. In cases where the request can not be fulfilled, informed the customer in a timely manner.
- Understand and execute in accordance to pricing import department’s systems and tools – to ensure best in class pricing, including but not limited to:
- Quoting tool
- Customer Approved List – Make sure all customers have updated and completed information.
- Sales Pipeline
- CRDM resource material
- All Air & Ocean pricing reports – related to OPS, OPA and Pricing(Refer to all available reports in AO Imports Automatic Internal Reports)

- Operational Effectiveness

- SPOT/GAM/Network rates updated
- Customer’s SOP – Transition initiate.
- Perform consistently at the highest level, according to District Excellence expectation and standards (OPS).

- Service provider management

- SPM reporting, tools and resources.

- Understand the import process flow consistently be in the lookout for better practices to improve department’s pricing efficiency and productivity.
- Ensure all customer’s standards operating procedures are in place and updated in Expeditors’ Customer SOP database and execute pricing process accordingly.
- Ensure approved customer’s list is updated in a timely manner as part of the revenue recognition and set up of new and existing customers.




- Interact with customers and provide professional advice for different alternatives to facilitate their acceptance the quotes, increasing efficiency with sense of urgency, with out sacrificing quality work.
- Work in conjunction with the product management team to determine pricing margin guideline.
- Effectively track/trend of all quotes completed to be able to measure win/loss ratio/timeliness of the quotes.
- Review and update all quotes (SPOT/GAM/Network rates) and ensure to upload the latest version to each file in edoc.
- Customer Rate repository.

Air & Ocean Import Pricing Agent job responsibilities:

- Understand and execute according to all compliance requirements at all times. Following all applicable regulations for Expeditors and the US government – including but not limited to:
- Trade compliance
- Federal Maritime Commission (FMC)
- In bonds
- Importer Security Filing (ISF)

- Protect Air & Ocean finances, avoiding quote issues, by a correct execution while quoting with proper markups

- 50% - Win ratio.
- Revenue markup control.
- Market Conditions monitoring.
- Incoterms (Prepaid/Collect)
- Understand and follow credit policy 100% of the time.
- Understand all accounting processes and reports and its impact.
- Monitor and constantly work on preventing monetary losses.

- Ensure the accuracy, consistency, and strategic alignment of pricing activities within the broader revenue process.
- Security Health and Safety

- Responsible to inform immediately to the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace as well as any incident or accident.

📌 Air & Ocean Pricing (Nuevo Laredo)
🏢 Expeditors
📍 Nuevo Laredo