**THIS IS NOT A REMOTE POSITION - ENGLISH IS A MUST**
As a Customer Service Representative (CSR) you will play a crucial role in ensuring client satisfaction and maintaining positive relationships with clients. Your primary responsibility will be to serve as a liaison between clients and the different departments, addressing inquiries, providing information, and ensuring that clients receive exceptional service throughout their interactions with the firm.
**Responsibilities**:
- Serve as the main point of contact for clients, addressing their inquiries via phone and transferring in case need it to the correct department.
- Communicate effectively and professionally to answer general queries, and relay messages between clients and other departments.
- Address and resolve client concerns or conflicts promptly and professionally, escalating issues to the appropriate department when necessary.
- Assist with billing inquiries.
- Take accurate messages and relay them promptly to the intended recipients.
- Oversee the Main Queue of the company.
- Provide information about the company, its services, and directions as needed.
**Requirements and skills**:
- Strong communication and interpersonal skills.
- Knowledge of legal terminology and processes is an asset.




- Excellent organizational and multitasking abilities.
- Proficient in using office software and case management systems.
- Previous experience in customer service, preferably within a legal environment.
- High-level listening skills.
- Organizational skills to keep track of prospective clients’ contact and case information.
- Multitasking ability to move quickly from one inquiry to another.
- High School Diploma.
- Proficient in using office equipment and computer software (e.g., Microsoft Office Suite).
**We offfer**:
- Law Benefits
- 20 days of Christmas Bonus
- Floating days
- Great pleace to work!
Tipo de puesto: Jornada completa
Sueldo: $14,000.00 - $17,000.00 al mes
Horario:
- Diurno
- Lunes a viernes
- Turno de 8 horas
Prestaciones:
- Bebidas gratis
- Opción a contrato indefinido
- Vacaciones adicionales o permisos con goce de sueldo
Tipos de compensaciones:
- Bono de puntualidad
Escolaridad:
- Bachillerato terminado (Obligatorio)
Experiência:
- Atención al cliente: 1 año (Deseable)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Receptionist/csr (Zapopan)
🏢 Farmer & Wright
📍 Zapopan