**Responsibilities**:
- The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
- Provides expertise in area and an advanced level of understanding of the principles of apps support.
- Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
- Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
- Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
- Acts as advisor or coach to new or lower level analysts; allocates work.
- Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
- Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
- Persuades and influences others through strong and comprehensive communication and diplomacy skills
- Performs other duties and functions as assigned
**Qualifications**:
- 6-10 years experience
- Practical problem solving and strategic thinking skills
- Demonstrated leadership, interpersonal skills and relationship building skills
- Service oriented attitude
- Ability to work in a fast-paced environment
- Experience working or leading requirement gathering efforts for multiple large development projects at one-time
- Proficient using basic technical tools and systems




- Good interpersonal and communication skills
**Education**:
- Bachelor’s/University degree, Master’s degree preferred
Key responsibilities include, but no limited to:
- Lead critical incidents remediation and change management weekly plans, leveraging scripting automation, monitoring and solutioning patterns.
- Bring Tooling and Platform remediation activities to Architectural Forum and follow up deviations and board decisions.
- Implement agile software engineering to enforce DevSecOps culture, by providing guide and follow up for CI/CD onboarding.
- Continuous monitoring: Design of KPIs and the detailed technical requirements to make them available on IT support BAU dashboards.
- As a Sr. role, Eng. Lead will design and implement reusable reliability mechanisms: autoscaling, balancing, HA and system resiliency.
- Can lead small technical multidisciplinary teams, to achieve implemented and documented ITSM procedures.
- Provide specialized guidance and technical recommendations on readiness assessment for new Tooling capabilities.
- Soporte IT, herramientas de monitoreo splunk deseable
- Inglés conversacional
- Soporte a producción
- Monitoreo de aplicaciones
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting

📌 IT Production Support & Observability Sr. Support (Tláhuac)
🏢 Citi
📍 Tláhuac