**Lead Customer Trust Analyst - Premier Customer Program (MEX)**
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!
Join our team! The Customer Trust team within ISRM performs a key role in responding to all Information Security customer requests. This position will be responsible for engaging and supporting the information security and compliance requirements of our top-tier customers.
**About the Role**
In this opportunity as a **Lead Customer Trust Analyst - Premier Customer Program**,** you will:
- Build, support, and drive the expansion of the Customer Trust program for Premier Customers and top-tier legal firm clients.
- Proactively reach out to customers and make key security information available directly to Premier and top-tier customers.
- Provide support, guidance, and leadership for the execution of work related to engagements with Premier Customers.
- Act as an initial point of escalation for top customers.
- Collaborate with domain experts, peers and partners; and business or technology leaders across the Thomson Reuters enterprise.
- Track, verify, and collect data for reporting and metrics purposes.
- Report back to the business on the current state and identify control gaps impacting relationships with clients.
- Review and approve responses completed by others to ensure quality and continuity of responses going to Premier Customers.
- Provide key leadership for the execution of customer security audits to support customer requests and remediation of open customer findings.
- Report on status of initiatives to all levels in the organization.
- Participate as a member of the Information Customer Trust tier 2 team, mentor junior team members, and serve as a point of escalation.




- Contribute to and achieve business and departmental goals and objectives.
- Deliver processes and services consistently and accurately.
**About You**
You’re a fit for the role if your background includes:
- Bachelor's degree in STEM related area
- Holds or is able to attain industry-related certifications such as: GSEC, CISSP, CISA, CISM, ITIL
- Broad understanding of Information Security concepts both technical and compliance.
- Ability to identify security and business risks effectively to lead customer engagements.
- Excellent customer management skills and experience engaging with customers on security compliance topics and serving to meet customer objectives.
- Possess' strong verbal & written communication skills.
- Ability to articulate security topics with expertise and poise to both technical and non-technical audiences.
- Able to effectively interact with both technical and business stakeholders.
- Able to work effectively at all levels of an organization with the ability to communicate design rationale and influence others to move toward consensus.
- Strong critical thinking and group facilitation skills.
- Works with urgency and keen awareness of customer needs.
- Working knowledge of one or more of the following NIST, SOC2, ISO 27000, FISMA, IT UCF, risk assessment methodologies, Shared Assessments, CMMI, ITIL practices, and GRC.




- Experience working in a customer facing role that is focused on security.
- Some experience with developing security standards and educational training.
- Experience in working in security consulting.
**To apply, please upload your updated resume in English.***
**Location: CDMX**
**#LI-ZM1**:
**What's in it For You?**
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- ** Hybrid Work Model**: We’ve adopted a versátil hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**:Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
- ** Purpose-Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should

📌 Lead Customer Trust Analyst - Premier Customer (México)
🏢 Thomson Reuters
📍 México