Join this new business line, a portfolio of companies that provide online education and training solutions. It includes High School, Career School, College, CareerStep, and other online learning platforms. Together, they create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future.
Provide prospective students with personalized guidance as they explore educational opportunities. This role involves handling both inbound and outbound calls to support individuals who have expressed interest in learning more about our programs. Team members are expected to offer clear, accurate information, assist with questions, and help guide potential learners through the initial stages of the enrollment process. The focus is on delivering a high-quality experience through effective communication, needs assessment, and administrative support. Success in this role is measured by service quality, student satisfaction, and completion of enrollment steps—not by sales quotas.
Key Responsibilities
- Answer inbound inquiries and make outbound follow-ups with prospective students.
- Provide clear, supportive information about program options and next steps.




- Assist applicants in navigating the enrollment process and required documentation.
- Maintain accurate records of interactions using internal systems.
- Ensure each prospective student feels heard, informed, and supported.
- Strong communicator with a passion for helping others.
- Detail-oriented and organized with the ability to multitask.
- Experience in customer care, education support, or lead qualification is a plus.
- Comfortable using phone, chat, and CRM tools in a fast-paced environment.
**Tech requirements**
- **PC Windows 10** (NO MAC)
- processor 5th gen or newer (i5/i7/i9) minimum speed of **2GHz**:
- **16GB RAM**:
- Hardwired via Ethernet Cable: Download speed of 50+ Mbps / Upload speed of 20+ Mbps
- Web-enabled camera
- USB Headset w/ microphone
- **A second monitor is a must**
Pay: $15,690.00 - $18,690.00 per month
Application Question(s):
- What are the specifications of your equipment? (Windows version, RAM, Processor speed, Internet speed)
- Do you have a web camera, USB headset, and a 2nd monitor?
**Language**:
- English (preferred)
Work Location: Remote

📌 Customer Service Tier 1 (México)
🏢 Intugo
📍 México