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- 5+ years of operations/support experience, with at least 2-3 years focused on Atlassian administration or SaaS tooling administration.
- Proven hands-on experience with Atlassian Cloud products (Jira Cloud, Jira Service Management).
- Experience using a ticketing/ITSM system (Jira Service Management, ServiceNow or similar) and operating to SLA-driven queues.
- Practical scripting or automation experience (Python, Bash, or Atlassian automation/Scriptrunner) to build repeatable admin tasks and integrations.
- Excellent documentation skills and strong verbal/written communication; proven ability to translate technical issues into clear guidance for non-technical users.
- Fluent English.
You May Have:
- Atlassian certifications (Atlassian Certified Jira Administrator, Atlassian Certified Confluence Administrator) or equivalent practical experience.
- Experience with cloud platforms (AWS, GCP, Azure) or platform administration at scale.
- Familiarity with ITIL practices and incident/change management processes.
- Prior experience working across time zones and supporting distributed engineering teams.




- Background in software development or cloud engineering that helps you partner effectively with developers.
- Administer and operate Ford Credit’s Atlassian Cloud platform (Jira Cloud, Jira Service Management, Confluence)
- Provide day-to-day user support for Atlassian products and integrations: troubleshoot permissions, project/space setup, onboarding/offboarding, and escalations from developer and business teams.
- Create and maintain clear, consumable documentation and runbooks (onboarding guides, permission matrices, service playbooks, KB articles) to reduce incoming tickets and increase self-service.
- Manage the support queue: prioritize and resolve tickets to agreed SLAs, identify repeat issues and drive permanent fixes or automation.
- Implement and maintain automation and integrations (SCIM/SSO, webhooks, ScriptRunner, Automation for Jira, APIs) to streamline administration and reduce manual toil.
- Identify best practices, templates, and developer self-service capabilities.

📌 Ops Support Specialist (Naucalpan de Juárez)
🏢 Ford Motor
📍 Naucalpan de Juárez