Join our Customer Service team at Redial BPO

Job Title
Customer Service Agent/Loan Processing

Location
Tijuana, Baja California, Mexico

Job Summary
As a Customer Service Agent at Redial BPO, you will be the first point of contact for customers, handling inquiries, providing solutions, and ensuring customer satisfaction. You will communicate via phone, email, and chat, maintaining accurate records and collaborating with your team to deliver excellent service.

Key Responsibilities

Address customer inquiries and resolve issues professionally.

Provide accurate information about products and services.

Document all customer interactions in the CRM system.

Meet performance targets for quality and efficiency.

Adhere to company policies and data privacy regulations.

Qualifications

High school diploma or equivalent.

Prior customer service or call center experience preferred.

Excellent English communication skills (both verbal and written).

Strong computer skills and ability to multitask.





Excellent problem‑solving and interpersonal skills.

Ability to work versátil shifts, including evenings and weekends.

Benefits

Competitive remuneration & salary.

Recognition programs.

Professional growth opportunities.

Great work environment.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.

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📌 Bilingual Customer Service (Centro-Norte)
🏢 Redial Bpo
📍 Centro-Norte