Domain: Consulting Interest Group: Infy Mexico Company: Infosys Requisition ID: 150109 BR Service Now HAM/SAM Developer – JD Looking for a highly skilled Service Now Senior Developer with strong expertise in Hardware Asset Management (HAM) and Software Asset Management (SAM Pro) . The candidate will be responsible for designing, developing, and implementing scalable Service Now solutions, ensuring optimal asset lifecycle management and compliance. Key Responsibilities Lead the design and development of Service Now HAM & SAM Pro solutions Configure and customize modules including: Asset Lifecycle Management (Procure → Deploy → Maintain → Retire) Software Asset Management (Licensing, Compliance, Reconciliation) Implement SAM Pro features such as: Entitlement management Software normalization & reconciliation Publisher packs Develop and maintain: Business Rules, Client Scripts, Script Includes, Workflows/Flow Designer Integrations with third‑party tools (SCCM, Flexera, Jamf, Intune) Ensure data accuracy across CMDB, Assets, and Discovery Collaborate with stakeholders for requirement gathering and solution design Support audit compliance, optimization, and cost‑saving initiatives Troubleshoot and resolve platform issues with performance optimization Provide guidance to junior developers and review code quality Required Skills & Experience 6–10+ years of overall IT experience, with 4+ years in Service Now development Strong hands‑on experience in: HAM (Hardware Asset Management) SAM Pro (Software Asset Management Professional) Expertise in: CMDB, Discovery, Service Mapping (good to have) Service Now scripting (Java Script, Glide APIs) Flow Designer & Integration Hub Experience with integration tools (REST/SOAP APIs, MID Server) Strong understanding of: Software licensing models (Microsoft, Oracle, Adobe, etc.)



IT Asset lifecycle and compliance frameworks Excellent problem‑solving and stakeholder communication skills Preferred Qualifications Service Now Certifications: CSA (Certified System Administrator) – Mandatory CIS‑SAM (Preferred) CIS‑HAM (Preferred) Experience in end‑to‑end SAM/HAM implementation projects Exposure to ITOM (Discovery, Service Mapping) is a plus Knowledge of Agile/Scrum delivery model Key Deliverables Successful implementation of HAM & SAM solutions Accurate asset and license compliance reporting Improved cost optimization and audit readiness Scalable and high‑performance Service Now applications Soft Skills Strong ownership and accountability Ability to work in fast‑paced, client‑facing environments Good communication and documentation skills About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of integral enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. #J-18808-Ljbffr

📌 Servicenow itam developer (Guadalajara)
🏢 Infosys
📍 Guadalajara