**Responsibilities**
- Resolve techno-functional client queries and tickets
- Commit to techno-functional analysis and support activities
- Monitor and troubleshoot MS SQL stored procedures and database issues
- Support shift work including evening, night, and weekend releases and patching
- Use Jira for tracking and managing incidents and requests
- Communicate effectively with clients and internal teams
- Follow ITIL processes including incident, problem, and change management
- Assist in administration and troubleshooting of Windows Servers,.NET Frameworks, and Java environments
- Provide on-call support as required during weekends
**Requirements**:
- Knowledge of log management and analysis techniques
- Experience with tracking tools such as Jira
- Strong problem-solving skills with a customer-centric approach
- Good written and spoken English with upper-intermediate proficiency
- Ability to work in shifts between 7 am and 6 pm Central Time, including weekends if required
- Familiarity with documentation and specification practices
- Experience with Jenkins and SoapUI or other test automation tools
- Strong written and verbal English communication skills (B2+)
**Nice to have**
- High level understanding of cloud technologies such as PCF and GCP
- Knowledge of virtualization and containerization technologies like Docker and Kubernetes
- Understanding of CI/CD principles and pipelines
- Experience with Confluence for documentation
- Familiarity with version control systems such as GitHub and SVN
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions




- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
EPAM is a leading integral provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Senior Application Support Specialist (México)
🏢 Epam Systems
📍 México