Eaton’s Corporate Sector division is currently seeking a Call Center Agent.
**What you’ll do**:
**Job Summary**
Provide a short overview of the role. What is the primary function of this role?
**Responsibilities**:
List the main functions of the role, being clear and concise (avoid using abbreviations, use short sentences, stress what is unique, emphasize what makes your job and organization special). If this is a re-evaluation of an existing role, highlight the job responsibilities that are new to the role.
A. Fulfill order management related activities for distributors
C. Identify and implement process improvements
D. Maintain daily usage of the Customer 360 tool
E. Change notice management
F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail
H. Proven analytical and critical thinking skills
I. Ability to constructively manage conflicts and discrepancies towards positive resolution
J. Prioritizing customer demand to assist with improved product flow
K.



Work with finance team to resolve customer credit requests
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**Qualifications**:
**Required**:
- Bachelor degree in international business, administration or related.
- Minimum customer interaction experience (3 years)
- High Ability to speak, write, and read English - Fully bilingual
**Desirable**:
- Knowledge of CRM software and SAP
- Knowledge of Vista, VOTW and Mentor software
**Skills**:
- Drive for results
- Makes Decisions & Solves Problems
- Demonstrates a Collaborative Style
- Promotes and Champions Change
- Business Acumen
- Pursues personal development
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

📌 Call Center Agent (Santiago de Querétaro)
🏢 EATON
📍 Santiago de Querétaro