Introduction: A Career at HARMAN Automotive
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

Engineer audio systems and integrated technology platforms that augment the driving experience

Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence

Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About The Role
The Customer Liaison Quality Engineer will work with our customer and extended Harman team to resolve quality issues resulting from design and/or manufacturing discrepancies.

Work with multifunctional teams (Operations, Manufacturing, Engineering, Field Service) to drive resolution for product complaints.

Flawless launch responsibility overall quality performance of the product we deliver to our customers.

What You Will Do

Responsible for field containment and rework activities at customer locations, such as product diagnostic tests, assembly line investigations and assembly plant yard-hold management.

Support and maintain policies and practices related to manufacturing support of 0km issues at customer assembly plants and quality situations related to product application in vehicles.

Analyze, compile, review and regularly report customer quality metrics such as PPM for 0km performance. Prepare presentations from quality data for reviews by both Harman and customer management groups.

Obtain customer approvals for manufacturing process change(s) by providing supporting data for the change(s) and submitting to customer in their required format.

Lead problem analysis and improvement efforts by applying the use of modern quality tools such as FMEA, 8D, Kaizen, Lean Manufacturing principles and Six-Sigma methodologies.

Ensure information flow related to customer returns to appropriately address design (hardware and software), manufacturing, packaging and logistics causes. Facilitate awareness of issues and deploy countermeasures as lessons learned (Yokoten).

Liaison between Customer and Harman. Coordinates activities of internal and external resources. Serves as resource for problem solving by initiating actions to address issues and prevent potential quality problems.

Assist internal and external contacts to resolve product and process problems. Investigate and solve manufacturing-related problems.

Continuous communication with design and engineering team during early and launch stages and also leader for Root Cause analysis and PCAs for Launch issues and SOP+90

Interface with Engineering and Operations to ensure transfer to Production of new products are in accordance with approved data.

Assure customer specific requirements are implemented.

Perform Ppk – Cpk studies.

PPAP or any other customer approval documentation for new products





Continuous updating customers portals according to requirements

Safe lunch Plan coordination activities

PSO coordination activities

Champion continuous improvement efforts. Researches, recommends, implements and administers new and/or existing quality assurance processes.

Complete other projects and activities as assigned

Participates and provides support related with quality systems management, objectives, targets and programs.

What You Need To Be Successful

Integrity, Innovation, Inclusion, Teamwork & Respect, Excellence.

Minimum education: Bachelor’s degree, with a preference for Electrical or Mechanical Engineering

Minimum 3-5 years experience with automotive electronics. Audio and/or infotainment preferred

PPAP

Practical problem solving

English 90%

MSA

Excellent interpersonal, organizational, verbal and written communication skills

Customer specific requirements (applicable).

Bonus Points if You Have

Skilled in Microsoft Office including Word, Excel, Visio and PowerPoint

Manufacturing discipline

Electronics Knowledge

ISO 14001 and IATF 16949 Experience

Certifications/Licenses: ASQ, CQE, Six Sigma Green Belt

Ability to specify, develop and operate specialized equipment used for product analysis.

Strong computer background with ability to calculate and analyze data, generate reports

SPC

APQP

PFMEA

Basic Knowledge of electricity

Yellow Belt

For Customer Ford

Knowledge of Customer Specifics Requirements that includes: SIM, SUPER-G, SREA, VPP, Covisint, Phase PPAP, Global 8D, MSA, WERS, Ford Trainings in FSLI, GSDB Token, FSCD Service PPAP

For Customer GM

Knowledge of Customer Specifics Requirements that includes: SQMS, SCMS, Covisint, 5 Phases, SPPS, Implementation of EPC, EWO, TWO

For Customer Stellantis

Knowledge of Customer Specifics Requirements that includes: Esupplier Connect website, CQMS, EBSC, 3CPR, AUROS, APQ Supplier Reports, GIM, beStandard, NCT.

For Customer Toyota

Knowledge of Customer Specifics Requirements that includes: SQAM, SKPI, QIMS, A3 Reports, PCR

For Customer Subaru

Knowledge of Customer Specifics Requirements that includes: Customer Portal, A3 Reports, PCR, PRC,

For Customer Kia/Hyundai

Knowledge of Customer Specifics Requirements that includes: Customer Portal, ISIR, VATZ, 2 Panel – 3 Panel, 4Ms

For Customer BMW

Knowledge of Customer Specifics Requirements that includes: Customer Portal B2B, LPKM, PPM, 8D, IPQ, Part Quality and Production

For Mercedes





Knowledge of Customer Specifics Requirements that includes: Daimler Supplier Portal, Argus, Certus, DocMaster, PIA, SQMS, START

What We Offer

Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)

Extensive training opportunities through our own HARMAN University

Competitive wellness benefits

“Be Brilliant” employee recognition and rewards program

An inclusive and diverse work environment that fosters and encourages professional and personal development

You Belong Here
HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology
Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our general colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)

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📌 Manufacturing Quality (Ciudad Juárez)
🏢 Harman International
📍 Ciudad Juárez