**Customer Support Specialist / Appointment Setter**
**Full-time | Remote | 1,300 - 1,500 USD / Monthly**
**Company Overview**
We are a Miami-based hydration and wellness company on a mission to make premium water quality accessible to every household. From whole-home hydrogen water purification systems to a curated wellness lounge in the USA, we combine science-backed products with authentic wellness education to help families make healthier, more conscious choices, starting with the water they drink every day.
With six years of proven operations, a national e-commerce presence, a flagship wellness lounge preparing for its grand opening, and a partnership with globally recognized biohacker Gary Brecka, we are entering our highest-growth phase yet. The founders are visionary, fast-moving, and deeply committed to building something meaningful, and they need exceptional people around them to make it happen.
**Role Overview**
**Key Responsibilities**
- Monitor incoming leads in GoHighLevel (including those generated via the website) and ensure each record is complete, adding missing phone numbers, addresses, and contact details promptly and accurately.
- Respond to inbound customer text messages and CRM chat inquiries (e.g. questions about services/systems), using approved templates and escalating where needed.
- Conduct outbound appointment setting using company-approved scripts and sales processes, proactively contacting prospects and clients to schedule consultations and follow-ups.
- Answer and manage customer service calls, providing basic troubleshooting using existing SOPs and reference videos,



or dispatching a technician when the issue requires an in-person visit.
- Manage client invoices, including sending invoices, tracking payments, and following up on outstanding balances.
- Maintain accurate, complete records in the CRM for every customer interaction.
- Submit a daily log/report of completed tasks and outstanding items.
- Follow and help maintain company SOPs (e.g. the newly created services SOP); flag gaps or outdated steps as processes evolve.
- Gradually take on a growing share of direct client calls currently handled by the Operations Lead, as proficiency is demonstrated.
- Support smooth coordination with the dispatch/technician team, including with Spanish-speaking technicians when applicable.
**Required Skills & Qualifications**
- Proven experience in a customer support, customer success, or client relations role, including dispatching and phone-based support across both inbound and outbound channels.
- Comfortable and confident de-escalating and communicating with upset or frustrated customers.
- Hands-on experience with CRM platforms; ability to learn GoHighLevel quickly if not already familiar.
- High attention to detail; this role requires consistently complete, accurate data entry.




- Strong critical thinking skills and excellent problem-solving abilities, with the ability to think on your feet when troubleshooting issues or resolving billing questions.
- Strong follow-through and reliability; comfortable working from SOPs and training recordings, and proactively asking questions rather than leaving tasks incomplete.
- Ability to manage a high volume of inbound and outbound inquiries during busy periods without dropping accuracy or responsiveness.
**Preferred Qualifications**
- Bilingual in English and Spanish, strongly preferred, as the company serves Spanish-speaking customers and works with a Spanish-speaking technician.
- Prior experience in the home services industry (HVAC/air conditioning, plumbing, or similar trades).
- Experience with technician dispatching or field-service coordination.
- Familiarity with lead-response workflows in fast-growth or high-inquiry-volume environments.
**Why Join Us**
- Work directly with founders who invest in their team.
- Dual role, every day is different.
- Real momentum: grand opening, national e-commerce, Gary Brecka partnership.
- Mission-driven company: a portion of every sale funds clean water access globally.
- Room to grow, as the company scales, so does this role.
- Benefits such as health insurance, gym membership, etc.
**Commission Structure**
- Tier 1: 1-3 closed appointments = $50
- Tier 2: 4-6 closed appointments = $75
- Tier 3: 7+ closed appointments = $100
Pay: $22,667.45 - $26,154.75 per month
Work Location: Remote

📌 Customer Support Specialist / Appointment Setter (México)
🏢 Fyre Staffing Solutions
📍 México