**Join our Team**:
**About this opportunity**
Are you excited by the idea of keeping business‑critical systems running while helping to shape their next generation? As an IT System Expert - SAN/SAR, you will support Ericsson’s global Hardware Services organization by operating and evolving the tooling that enables Service Area Repair - today on platforms like FSM/M5, and tomorrow on Dynamics 365 (D365) with AI, machine learning and automation at the core.
- You will join a general, multicultural team of around 15 colleagues based in China, the Netherlands, India, Malaysia, the US and Mexico. Together we support ~1,000 customer contracts that deliver Hardware Services, mainly spare‑part replacements, so your work has a direct impact on reverse‑logistics and supply‑chain performance for customers worldwide.
**- What you will do**
- Act as a first‑line system expert for SAN/SAR tools (for example FSM/M5), keeping systems available, stable and secure
- Troubleshoot and resolve incidents and service requests, coordinating with Level 2/3 teams and vendors where needed
- Monitor system health and key KPIs, taking proactive action to prevent or minimize business impact
- Translate business and operational demands into clear system requirements and configuration changes
- Prepare and maintain test and production environments, and support testing, cutover, go‑live and hyper‑care
- Identify and implement opportunities to use AI, machine learning and automation in monitoring, ticket handling and routine tasks
- Execute changes, upgrades and patches following agreed methods and procedures, improving MOPs/SOPs over time




- Use operational and performance data to spot trends, bottlenecks and improvement opportunities
- Share knowledge, document solutions and contribute to a positive, “can‑do” team culture across countries and time zones
**- Who you are**
You enjoy solving problems, working with technology and collaborating with people from different backgrounds. You are comfortable taking ownership, but also know when to ask questions and involve others.
**- You bring**:
- Bachelor’s degree or higher in IT, Computer Science or a related field (or equivalent experience)
- Solid understanding of IT systems and platforms
- Understanding of reverse‑logistics and supply‑chain operations
- Experience with services or Services R&D; / service‑development processes
- Proficiency in English, both written and spoken
- Knowledge and hands‑on experience with Dynamics 365 (D365) or similar ERP / field‑service platforms
- Basic knowledge of cloud technologies and SaaS platforms
- Strong skills or strong interest in AI and machine learning, together with automation competence, and awareness of IT security and access management principles
- A customer‑focused mindset, strong collaboration skills and an outgoing, communicative personality
**- Nice to have (or ready to learn)**
- Experience with SAN/SAR or similar repair / reverse‑logistics domains
- Familiarity with FSM/M5 or comparable service‑management tools
- Experience with monitoring, observability and automation tools
- Understanding of Ericsson ways of working, governance and change‑management processes

📌 IT System Expert (Ciudad de México)
🏢 Ericsson
📍 Ciudad de México