Position Overview
Diligent is looking for an experiencedGRCAdvisorto join the team and work on Key accounts todrive adoption and retention andidentifyareas for expansion within our platform. This position willleverageour GTM, and value driversestablishedthrough combining people, process, and technology.If you are anything like the talentedGRCAdvisorsat Diligent then this feeling you have, might be the desire to serve others- but you are blinded by the limits placed on you in your current role. TheClient SuccessAdvisorrole is key to Diligent’sCustomer Success retentionstrategy.

Key Responsibilities
- Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients’ business processes and objectives.
- Conduct in-depth assessments of clients’ GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals.
- Collaborate with clients on internal roadmaps, governance, risk,



and compliance requirements to be implemented within Diligent’s platform.
- Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules.
- Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases.
- Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective.

Required Experience / Skills
- Minimum of 5-7 years of experience in a client-facing role withing the legal, audit, risk, or compliance industry.
- Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
- Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of d

📌 Client Success Advisor (Jalisco)
🏢 Diligentcorporation
📍 Jalisco