Our client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist

We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The idóneo candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms. A background in e-commerce or online support is a strong plus.

About the company:

It is a fast-growing brand developing several new green and sustainable products for eco-conscious consumers. Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair, offering its products in 6 countries (USA, Canada, Mexico, UK, Germany, and Japan). Besides the strong online presence, they also sell in 260+ physical stores and recently closed large distribution partnerships for state‑wide USA retail sales.

Key Responsibilities:

- Respond to customer inquiries via email, live chat, and social media messages in a timely, friendly, and accurate manner.
- Actively reach out to customers via social media platforms (e.g. Instagram, Facebook) and WhatsApp groups to share helpful content, product updates, and support.
- Handle customer questions related to orders, shipping, product issues, warranties, and returns.
- Marketplace reviews management: apply strategies to maximize positive reviews and minimize negative ones.
- Brand reputation management: interact with potential customers in social media,



Reddit and other platforms to lead positive conversations about the brand.
- Look for opportunities to upsell or cross‑sell relevant products through helpful and personalized communication.
- Accurately document all customer interactions in the CRM system.
- Work cross‑functionally with internal teams to resolve customer concerns efficiently.
- Maintain a consistent tone of kindness, calmness, and professionalism in all written communication.
- Contribute ideas to improve the overall customer experience and engagement strategy.

Requirements:

- Fluent English speaker with excellent written communication skills.
- Prior experience in email/chat‑based customer support (experience in e‑commerce or online retail is a strong advantage).
- Empathetic, solution‑oriented, and attentive to detail.
- Confident using CRM tools , chat platforms, and social media channels for customer engagement.
- Comfortable with proactive outreach and community interaction.
- Tech‑savvy and quick to learn new systems and tools.
- Well‑organized, self‑motivated, and capable of managing multiple tasks in a remote setting.
- A friendly, calm demeanor and a genuine desire to help others.

What We Offer:

proven, fast‑growing international company.
- Competitive and timely salary.
- Supportive and friendly work environment.
- Be a part of something bigger, where you can have autonomy over your work.
- Fully remote work and flexible working hours (work from whatever place).

#J-18808-Ljbffr

📌 Customer Care Specialist (Cancún)
🏢 Scalejet
📍 Cancún