Application Specialist is a key role on the Service Teams that supports the client’s Teamwork environment and daily operations to ensure success on the Teamwork platform.

Job Duties and Responsibilities

- Assess client requirements to determine and design proper retail/POS workflows.
- Configure and maintain CHQ and mobile applications to support retail and integration requirements and workflows
- This includes all settings, server and application updates/upgrades, and routine maintenance

- Creates and maintains documentation and support client workflows and modifications to workflows
- Provides UAT Support to clients and internal teams for POS/Retail workflows and Integrations as needed • Ad hoc client training
- Documenting, reporting,



and escalating Development Support (DS) issues through the proper channels and processes
- Monitor open support tickets to ensure movement and proper escalation, assist in resolution where applicable, assist in client communication
- communicating status of release to client.
- Provide clients with Release Notes and ad hoc training for features released in new versions Teamwork software.

Soft Skills

- True passion for the customer
- Teamwork
- Clear, transparent, and direct communication

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📌 Application Specialist – LATAM (México)
🏢 Teamwork Commerce
📍 México