Location: El Salto, Jalisco.

Job Objective

Acting as an interface between internal and external customers, and all respective Planning Logistics staff at plant. Responsible to ensure customer requirements are well understood and followed, and to communicate and negotiate with customers regarding operational objectives and/or constraints. Ensuring one face to the customer, since customer demand is received within plant until final product is delivered to customer facilities. Improving delivery service level constantly while optimizing logistics costs. Supporting the training of other Sales Planners in performing their daily, weekly and monthly tasks, and support them within escalations, system settings and communication to customers. Guarantee correct master data and system settings and trigger constant process improvements. Supporting to ensure corporate guidelines as well as national and international law, regarding processing internal and external customer orders and initiating their deliveries.

Duties And Responsibilities

- Processing complex external and internal customer orders through the whole process chain, as well as monitoring Kanban control loops to the customer, or controlling consignment movements.
- Supporting to ensure complex customer orders are delivered by setting daily, weekly and monthly priorities for production planning in cooperation with internal positions impacting the production plan. Raising awareness for customer call‑off fluctuations and demand decrease or increases affecting production.
- Ensuring customer satisfaction by communicating appropriately about delivery dates, current supply situation, constraints, complaints, damages, or changes within drawing status.
- Clarifying root causes for delivery delays and communicating an adapted delivery schedule to customer. Joining customer visits for any operational clarifications.




- Clarifying root causes for inventory level differences in cooperation with responsible persons.
- Improving planning quality at plant by analyzing slow sellers and bottleneck devices and sharing information with the local planning team for optimization measures.
- Determining, entering and managing IT‑based master data for the area of responsibility.
- Actively checking customer portals for new logistics requirements, customer performance evaluations and logistical claims, and triggering necessary actions.
- Contributing to achieve planned finished goods stock level for complex running projects, as well as complex ramp‑ups, phase‑outs, relocations, and ECNs. Supporting long‑term demand planning and capacity planning by informing proactively all internal planning positions relevant about customer requirement changes.
- Supporting the determination of minimum or maximum order quantities of incoming parts, forming cost‑effective batch sizes of components and finished goods.
- Training other Sales Planners in performing their daily, weekly and monthly tasks, and supporting them within escalations, system settings and communication to customers. Guaranteeing correct master data and system settings and triggering constant process improvements.
- Supporting to ensure corporate guidelines as well as national and international law, regarding processing internal and external customer orders and initiating their deliveries.
- Supporting to ensure one face to the customer, from the point the customer demand is received until the final product is delivered to customer facilities.




- Maintaining plant and shipping point‑specific master data.
- Monitoring system settings and master data, as well as customer delivery service levels for continuous improvements.
- Aligning and clarifying new system‑ and process changes with Regional Logistics, starting change requests regarding the need of a system change.
- Supporting Regional Logistics in implementation of ESP‑Process.
- Supporting Sales Planner regarding all tax and export‑relevant topics.

Project Management / Key User

- Management and project lead for complex logistics projects from technical and organizational perspective, including rollout and sustainable implementation of corporate standard processes.
- Defining, planning, coordinating and monitoring tasks within project teams by using defined methods and systems.
- Preparing and further developing concepts for improving recording, analysis, modelling, presentation and management of process‑related data.
- Continuously monitoring project success regarding time, budget and output quality and driving execution of defined actions.
- Coaching and training the project team and/or triggering additional trainings.
- Negotiating general logistics conditions with suppliers, service providers and customers (e.g. JIT/JIS processes, turnaround periods, packaging) in agreement with responsible departments.

Your Qualifications

- 5+ years of experience in similar roles.
- Automotive experience.
- English advanced.

FORVIA HELLA stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.

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📌 Logistics Specialist (Customer/Sales Sched.) Sr. (Centro)
🏢 Forvia Hella
📍 Centro