OverviewThe firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
POSITION: Customer Support Back-Office Officer
INDUSTRY: Logistic Company
WORK SCHEDULE: Monday to Friday
SALARY: Php18,000-Php25,000
BENEFITS:
- HMO
- 13th Month Pay

Job Requirements
- Bachelor’s degree holder
- With at least 1-2 years of experience as a Customer Service Staff
- Can attend face to face interview
- Can start as soon as possible

Job Responsibilities
- Handles daily back-office customer service operations, responding to client inquiries via email and phone
- Ensures all customer requests are addressed in a timely, accurate, and professional manner
- Provides support to team members by sharing product knowledge, best practices,



and process guidance
- Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
- Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution

Working LocationLaguna Technopark Gate 1, City of Santa Rosa. City of Santa Rosa, Laguna, Philippines

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📌 Customer Support Back-Office Officer (México)
🏢 J-K Network Services
📍 México