Description
Join Novibet as a Customer Care Team Leader (Mexico)

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are
Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet
At Novibet, you are empowered to excel, prioritizing growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive,



and supportive workplace culture that empowers every individual to thrive.
Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.

What We are looking for
As a Customer Care Team Leader, you'll lead the Customer Care team, support agents in resolving complex issues, and ensure a high-quality and seamless customer experience.

What you will work on
- Lead, motivate and develop a team of customer care agents
- Monitor performance against KPIs
- Ensure smooth daily operations across multiple support channels like chat, email and phone
- Handle escalations related to accounts, payments, withdrawals and betting disputes
- Coach team members through regular feedback and development plans
- Identify training needs, especially around product knowledge and compliance
- Ensure adherence to company policies, KYC procedures and responsible gaming guidelines
- Manage workload

📌 Customer Care Team Leader (Ciudad de México)
🏢 Novibet
📍 Ciudad de México