Description
Role Purpose
The IT Support Administrator manages IT systems administration tasks alongside end-user support at Omilia, taking ownership of platform configurations, access management, and systems health monitoring. The role bridges IT support delivery with IT administration responsibilities, ensuring both end-user needs and back-end IT systems are maintained to a high standard.
Accountabilities
- Owns assigned IT systems administration tasks including user account management, access provisioning, and SaaS platform configuration.
- Accountable for resolving IT support requests within SLA and maintaining accurate IT documentation.
- Responsible for systems health monitoring, patch compliance, and endpoint security within assigned scope.
- Contributes to IT process documentation and continuous improvement of IT operations workflows.

Key Responsibilities
- Administer identity and access management systems: user account creation, SSO configuration, and access reviews.
- Manage SaaS application administration including Google Workspace, Microsoft 365, Okta,



and collaboration tools.
- Handle IT support escalations from Tier-1 and manage complex hardware/software troubleshooting.
- Monitor IT systems health, apply patches, and ensure endpoint compliance with Omilia's security policies.
- Manage IT asset lifecycle: procurement tracking, provisioning, maintenance, and disposal.
- Design and maintain IT operations runbooks, onboarding/offboarding procedures, and knowledge base articles.
- Support IT security audits and contribute to compliance evidence collection.
- Collaborate with IT Support Engineers on escalated tickets and process improvement initiatives.

Requirements
Required:
- 3–5 years of IT administration or systems administration experience.
- Strong knowledge of identity management platforms (Okta, Azure AD, Google Workspace).
- Experience with MDM/EMM solutions (Jamf, Intune) for enterprise device management.
- Proficiency in Windows and macOS admini

📌 IT Support Administrator, NAM/LATAM (México)
🏢 Omilia
📍 México