Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client’s guidelines to resolve customer’s need.

Scope client line of business assigned.

Responsibilities

- Assist on maintaining Integral Security Policies by informing any inappropriate activity
- Manage customer’s interactions in accordance to client’s guidelines
- Follow coaching provided by support personnel
- Manage customer’s interaction to accomplish objective in conjunction with the performance assessment plan.
- Reach key performance indicators established by the client
- Read, understand and validate client weekly updates
- Read and acknowledge all the CCMS communications

Qualifications

- Technical Skills: Basic computer skills
- Basic usage of MS Office standard tools (Outlook, Excel, Word and PowerPoint)
- Skills according to line of business defined in client’s SOW
- Languages required by client
- Competencies and Specific Skills
- Adaptability
- Customer Orientation
- Teamwork
- Communication
- Initiative
- Customer Learning Abilities
- Energy
- Analytical Thinking
- Productivity

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📌 Toreo MXD - Agente Telefónico (México)
🏢 Teleperformance
📍 México