ServiceNow HAM/SAM Developer – JD
The idóneo candidate will lead and deliver OOB implementations for HAM and SAM, ensuring robust asset lifecycle processes, data quality, integrations with enterprise systems/tools, and compliance-ready reporting. This role requires strong hands-on configuration skills, data migration experience, and the ability to build/maintain integrations and automation using ServiceNow best practices
Technology:
ServiceNow – Hardware Asset Management, Software Asset Management

Experience level:

- 5+ years’ experience and proven specialization in ServiceNow ITAM implementation
- 3+ HAM/SAM implementations as Developer

Preferred Certifications:

- ServiceNow SAM Pro Certification
- ServiceNow HAM Pro Certification

Job Description

HAM (Hardware Asset Management)

- Implement and configure ServiceNow HAM OOB processes end-to-end, including: Procurement intake / ordering alignment, Stockroom setup and inventory operations, Asset allocation / deployment / assignment, Maintenance / refresh, Retirement / disposal
- Configure and manage Stockrooms, Transfer Orders, inventory movement, asset check-in/check-out, and related inventory controls.
- Set up and govern Hardware Models, Model Categories, Manufacturers, and standardization rules.
- Ensure hardware asset records align appropriately with CMDB CIs where applicable (data quality, duplication controls, lifecycle alignment).
- Support operational readiness through runbooks, documentation, and stakeholder training for asset teams.

SAM (Software Asset Management) – OOB Implementation





- Implement and configure ServiceNow SAM OOB capabilities including software model/catalog setup, normalization concepts, entitlement tracking, and license/compliance reporting as applicable.
- Build and govern the software catalog and maintain data quality for software models and discovery/inventory sources.
- Support implementation for Tier-1 publishers such as Microsoft, Oracle, SAP, Adobe, IBM, including required configuration and compliance inputs.

- Experience in integrating ServiceNow with other SAM tools, end point management tools, mobile device management tools, procurement management tools and other third party applications
- Ability to write JavaScript code that is easy to read, follows standards with extensibility and also to write AngularJS widgets for the Service Portal
- Hands on experience in building integrations using REST / SOAP API, OKTA / SSO
- Good understanding of other integration technologies is plus (e.g. MFT/ SFTP, batch processing)
- Hands on experience in building transform maps and data migration
- Hands on experience in scripting languages (Java, Angular etc.)
- Good understanding of CMDB, Discovery, Asset management is required
- Client side and server side java scripting.
- Unit and regression test implemented solutions as required. Support User Acceptance Tests and implement code into Production.





Areas of expertise

- Ability & Experience to define at an architectural ( in consultation with Senior Dev & Architects ) and design level of detail, technical solutions aligned with business problems.
- Experience designing and implementing client facing solutions.
- Experience implementing and integrating enterprise software applications.
- Analyze and Evaluate alternative solutions and recommends cost effective and efficient solutions
- Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
- Design and develop ServiceNow data model to support process integrations
- Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments
- Participate in and support ServiceNow version upgrades. Install, test and take new applications live in ServiceNow
- Business analysis and requirements gathering abilities
- Ability to learn technology quickly through instruction and self-training

Soft skills

- Excellent Analytical and troubleshooting skill.
- Excellent in Verbal, written communication.
- Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
- Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
- Practical experience with agile methodologies/tools
- Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.

📌 ServiceNow ITAM Developer Sr. (Guadalajara)
🏢 Infosys
📍 Guadalajara