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Job ID

65220

Category

Finance

Location

Naucalpan de Juárez, Mexico

Work Type

Hybrid

Global Supplier Helpdesk provides high-quality, globally coordinated support to suppliers and internal stakeholders. Serving as the primary point of cont

- Supplier Support & Inquiry Management: Serve as the frontline contact for supplier inquiries via phone and ticketing systems. Triage, categorize, and route tickets to appropriate internal teams when necessary.
- 4 days On Site in GTBC Ford México (Naucalpan, México)
- Issue Resolution: Troubleshoot and resolve supplier issues related to payment queries by coordinating closely with Accounts Payable, Purchasing, and Plant who books the receipts.
- SLA & Ticket Tracking: Monitor and meet defined TAT of 2 business days for response. Proactively track ticket status, escalate delays, and drive timely resolutions.
- Documentation & Continuous Improvement: Maintain and update the team knowledge base, Standard Operating Procedures (SOPs), and FAQs. Identify opportunities for process optimization and system enhancements.
- Reporting & Analytics: Generate and analyze reports on ticket volumes, common issue types, supplier performance, and data quality to present actionable insights to management.
- Cross-Functional Collaboration: Partner with purchasing, Plant, and IT/S4 support teams to streamline workflows and resolve complex issues.




- Data Privacy & Security: Ensure strict adherence to regional data protection regulations and information security practices when handling sensitive supplier and financial information.

Required Skills

- Communication: Exceptional written and verbal communication skills with a strong customer-service mindset.
- Problem-Solving: Strong analytical and troubleshooting skills with high attention to detail.
- Time Management: Ability to prioritize and manage a high volume of requests concurrently in a fast-paced environment.
- Collaboration: Proven ability to work effectively across diverse, cross-functional, and integral teams.
- Proactivity: Self-motivated with a continuous improvement mindset.

- Graduate degree in commerce having strong accounting skills
- Preferred Certifications (Optional) - SAP (S4 Hana) knowledge and prior experience in supplier query handling.
- Fluency in English (written and spoken) is required

DISCLAIMER: Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.

Postúlate en Kit Empleo: kitempleo.com.mx/empleo/60upc7

📌 Global Supplier Helpdesk Analyst (Naucalpan de Juárez)
🏢 Ford Motor
📍 Naucalpan de Juárez